Returns & Exchanges

At Gunia Project, we take pride in the artisanal quality of our home collections and offer a 14-day return window for items in their original, unused condition. Please ensure all handcrafted ceramics and textiles are returned in their original packaging to guarantee safe transit.

Return Process

• 1.
  Initiate Request

  Contact our customer concierge team via email with your order number and the specific reason for your return or exchange.

• 2.
  Secure Packaging

  Carefully wrap the items in their original protective artisanal packaging to prevent damage to fragile ceramic or glass components during shipping.

• 3.
  Shipment

  Send your package using a trackable courier service to our distribution center; please note that customers are responsible for return shipping costs unless the item is defective.

• 4.
  Inspection & Refund

  Once our artisans inspect the returned goods for quality integrity, your refund will be processed to the original payment method within 7-10 business days.